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Why Courtesy Is Missing in Kashmir’s Official Replies – Kashmir Observer

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Why Courtesy Is Missing in Kashmir’s Official Replies – Kashmir Observer

Official letters in Jammu and Kashmir speak the language of authority, while citizens expect the language of respect. A government letter should feel like a bridge between the state and its people. Many letters in Jammu and Kashmir read like directives handed down from above. Tone matters in public life, and tone in official communication sends a clear message about…

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