Gaurav Chugh takes on an expanded role as Group Head – Axis Virtual Centre at Axis Bank The Mainstream
In his new position, Gaurav will lead the strategic evolution of Axis Bank's virtual banking ecosystem, overseeing customer engagement, digital relationship management, AI-powered sales transformation, and next-generation customer experience initiatives. His elevation comes as the banking sector increasingly adopts artificial intelligence, automation, and digital platforms to enhance customer interactions and service delivery. Prior to this promotion, Gaurav served as Executive…
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